Cancellation by customer: In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. The processing of an order typically takes 1 – 2 days from the time of order confirmation. v-miracle.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by v-miracle.com and accept V-Miracle decision regarding the cancellation.
Non Delivery Cancellation Policy : V-Miracle delivers 99% of the orders within the promised schedule date but in rare circumstance if your item is facing any delays in delivery, we will ensure you are updated about the delay on a timely basis through call, sms and email. You can cancel the order if it has been delayed beyond the time specified by you while placing the order and we’ll initiate a refund.
Refund processing: For card payments, the refund will be processed back to the same card from where the payment was done. For cash/cheque payments, the refund will be done through a cheque. Cheque will only be made in favour of the “customer name” mentioned against the order. In case of any other mode of payment, a reverse bank transfer can be initiated by us as well for refunds.